No. You can book directly without a referral.

Yes. Naturally Human provides acupuncture treatment for patients with an existing, active ACC claim.

Please provide your ACC claim number when booking. If you do not yet have a claim, you will need to obtain one through an appropriate ACC-registered healthcare provider.

ACC funding is subject to ACC's eligibility requirements, treatment limits and claim timeframes. These can differ between provider types and may change depending on your individual claim.

Naturally Human does not guarantee that ACC will fund a particular appointment simply because an ACC claim exists. Where ACC declines payment, the claim has expired, the funded treatment period or entitlement has been exhausted, or the treatment is otherwise not covered by ACC, the patient is responsible for the remaining treatment fee.

If you're unsure whether your claim is still eligible for funded acupuncture treatment, please contact us before your appointment.

ACC can contribute towards up to 12 acupuncture treatments within a 12-week period, starting from the date of your first acupuncture treatment. Your first acupuncture treatment must also begin within one year of the date of your accident or injury.

Naturally Human does not create or lodge new ACC claims. You must already have an accepted ACC claim before receiving ACC-funded treatment at our clinic.

If you reach the standard ACC treatment limit and further acupuncture is clinically appropriate, Naturally Human may be able to submit a request to ACC for additional treatment.

Because extension requests require additional clinical documentation, treatment planning and administration outside of your appointment time, a $30 administration fee applies to any ACC treatment extension request.

This fee covers the time required to assess, prepare and submit the request. Payment of the administration fee does not guarantee that ACC will approve further treatment. ACC assesses extension requests independently and may decline the request.

The administration fee applies regardless of ACC’s decision.

If ACC does not approve further treatment, you are welcome to continue privately at our standard treatment rate.

Targeted Treatment (30 Minutes)

Best for a specific concern, acute issue, or focused treatment.

Comprehensive Treatment (50 Minutes)

Best for most people, including injury recovery, persistent pain, and general wellbeing concerns.

The Works (90 Minutes)

Our most comprehensive treatment experience, ideal for complex cases, multiple concerns, rehabilitation, recovery, and performance goals.

ACC Injury Treatment (50 Minutes)

For patients with an existing ACC claim.

Your appointment will begin with a discussion about your symptoms, health history, goals, and any factors that may be contributing to your condition.

Treatment is then tailored to your individual needs and may include acupuncture, bodywork, cupping, movement assessment, rehabilitation strategies, and lifestyle guidance.

Tuina (推拿) is a traditional Chinese system of manual therapy that has been used alongside acupuncture and other forms of Chinese medicine for centuries.

Although it is sometimes described simply as “Chinese massage,” Tuina encompasses a much broader range of techniques. Treatment can include pressing, kneading, rolling, rubbing, stretching, joint mobilisation and other hands-on techniques depending on the patient's condition.

At Naturally Human, Tuina is primarily used for musculoskeletal treatment and rehabilitation. It allows us to work directly with muscles and other soft tissues, assess how an area responds to movement and pressure, and prepare the body for other techniques where appropriate.

Tuina can be used on its own but is often integrated with acupuncture, cupping, Zheng Gu and rehabilitation exercises. For example, we may use Tuina to work with tight or sensitive tissues before progressing to joint mobilisation or movement exercises.

Treatment intensity is adapted to the individual. More pressure does not necessarily mean better treatment, and the aim isn't simply to make a painful area hurt more. The goal is to improve comfortable movement, reduce symptoms and help restore normal function.

Zheng Gu (正骨), sometimes associated with Die Da (跌打) or traditional Chinese traumatology, is a system of hands-on treatment traditionally used for musculoskeletal injuries and dysfunction.

Although it is sometimes compared with chiropractic treatment, Zheng Gu is not simply another form of spinal adjustment.

Traditional Zheng Gu uses a broader range of manual techniques including joint mobilisation and manipulation, traction, stretching, soft-tissue and tendon work, and movement of the affected joint. Treatment is selected according to the injury and the structures involved rather than every patient receiving the same type of adjustment.

At Naturally Human, Zheng Gu techniques are incorporated into a broader musculoskeletal treatment approach and may be combined with Tuina, acupuncture, soft-tissue therapy, cupping and rehabilitation exercises where appropriate.

This means treatment may address the muscles, tendons and other soft tissues surrounding a joint as well as the movement and function of the joint itself.

Unlike treatment models centred primarily around brief repeated adjustments, our aim is not simply to make a joint “click” or repeatedly “realign” the body. Treatment is focused on restoring comfortable movement and function and helping you return to normal activity.

Not every condition requires manipulation, and Zheng Gu techniques are only used when they are appropriate for the individual patient.

Cupping is a traditional therapy that uses cups placed on the skin to create negative pressure or suction. Rather than pressing down into the tissues like massage, cupping gently lifts the skin and superficial tissues.

At Naturally Human, cupping is primarily used as part of musculoskeletal and recovery treatment. It may help temporarily reduce muscle soreness and feelings of tightness, and some people find it improves comfortable movement following treatment.

Cupping is often combined with acupuncture, Tuina, Zheng Gu techniques and rehabilitation rather than being used as a standalone treatment.

The circular marks commonly associated with cupping are caused by changes in the small blood vessels beneath the skin and are not toxins being “drawn out” of the body. Marks can range from light pink to dark purple and usually fade naturally over several days.

Cupping should not need to be excessively painful or leave severe bruising to be effective. The amount of suction and treatment time can be adjusted according to the patient and the area being treated.

We commonly support people with:

• Back and neck pain

• Shoulder pain

• Sports injuries

• Muscle strains and sprains

• Joint pain and stiffness

• Headaches and tension

• Mobility restrictions

• Injury rehabilitation

• Stress and tension

• Sleep concerns

• Digestive health

• Women's health support

• Fatigue and low energy

• General wellbeing

Acupuncture involves inserting very fine, sterile needles into specific areas of the body to stimulate the nervous system and local tissues.

From a modern biomedical perspective, acupuncture appears to work through several mechanisms rather than one single effect. Needle stimulation can activate sensory nerves and influence how pain signals are processed within the spinal cord and brain. It can also affect the body's own pain-modulating systems and chemicals involved in pain perception.

Around the area being treated, needling may also influence local blood flow, muscle tone and tissue sensitivity, which can be useful when treating painful or restricted muscles and joints.

For musculoskeletal conditions, acupuncture is often most useful as part of a broader treatment plan rather than a standalone cure. At Naturally Human, we may combine acupuncture with Tuina and soft-tissue therapy, Zheng Gu manual techniques, cupping, mobility work and rehabilitation exercises depending on what we find during your assessment.

Traditional Chinese Medicine describes acupuncture through concepts such as Qi, meridians and the regulation of the body's internal systems. These traditional theories remain an important part of acupuncture's history and practice, although they are different from the anatomical and physiological mechanisms investigated by modern medical research.

Acupuncture doesn't simply “mask” pain. The goal is to reduce pain and sensitivity enough to restore movement and function while addressing the factors contributing to the problem.

Wear comfortable clothing that allows access to the area being treated.

Shorts, loose-fitting pants, and t-shirts are often ideal.

Every person and condition is different.

Some people experience significant improvement quickly, while others benefit from a structured treatment and rehabilitation plan over several sessions.

Your practitioner will discuss recommendations based on your goals and presentation.

Not always.

Where appropriate, rehabilitation exercises and movement strategies may be recommended to support recovery, improve resilience, and help maintain results between appointments.

No.

While many people visit us for injury recovery and pain management, we also support people seeking help with stress, sleep, digestion, women's health, fatigue, and general wellbeing.

Yes. Online booking is available 24 hours a day through our booking system.

You can also speak with Natty, our virtual assistant, for help with bookings and general enquiries.